1. Overview: Koottukari Food Products is committed to delivering high-quality food items efficiently and reliably across the region. This policy governs the shipping and delivery of all our products ordered via our website or mobile application.
2. Shipping and Delivery Process:
- Delivery Areas: We aim to cover a wide delivery area. However, some locations may be undeliverable due to logistical constraints.
- Estimated Delivery Times: Delivery times vary based on location and will be indicated at the time of order confirmation.
- Order Tracking: Customers will receive order tracking information via email or SMS once the order is dispatched.
3. Customer Responsibilities:
- Accurate Information: Customers must provide accurate shipping details to avoid delays.
- Availability for Receipt: If the customer is unavailable for the scheduled delivery, we will attempt redelivery up to two times before considering the order undeliverable.
4. Delay and Risk Factors:
- Deliveries may be delayed due to external factors like weather conditions, logistical challenges, or other unforeseeable circumstances. Koottukari Food Products is not liable for delays caused by these factors but will communicate proactively about any known delays.
5. Cancellation and Refunds:
- Orders can be canceled within a specific timeframe after placement, subject to our cancellation policy.
- In cases of non-delivery or order cancellation due to customer unavailability, shipping costs may be deducted from the refund.
This policy is designed to ensure a transparent and efficient delivery process for all customers of Koottukari Food Products.